Refund policy

We want you to love your purchase! If something isn’t right, here’s how we handle it:

Damaged or Defective Items

If your item arrives damaged, defective, or significantly different from what was ordered, contact us within 7 days of delivery with your order number and photos of the issue. We’ll offer a full refund or replacement — no need to return the item.

Change of Mind

Because our items are shipped directly from our suppliers, we do not accept returns for change of mind once an order has shipped. Please review sizing, color, and quantity options carefully before purchasing.

Digital Downloads

Due to the nature of digital products, all sales of printables and other digital downloads are final. Because files are delivered instantly and cannot be returned, we are unable to offer refunds, exchanges, or cancellations once a digital purchase is complete. Please review the product description and photos carefully before purchasing.

If you have trouble downloading, opening, or printing your file, or if a file is damaged or doesn't match the description, email us at hello@willowandpinehome.com with your order number and we'll be happy to help or send a replacement file.

Order Cancellations

Orders for physical items may be canceled for a full refund within 24 hours of purchase, before the order has been processed for shipping. After this window, orders cannot be canceled as they are already in fulfillment.

Non-Delivery

If your order does not arrive within the estimated delivery window (see our Shipping Policy), please contact us and we will investigate, offering a refund or reshipment if the package is confirmed lost.

How to Request a Refund

Email us at hello@willowandpinehome.com with your order number and details. We aim to respond within 1–2 business days.