Refund policy

We want you to love your purchase! If something isn’t right, here’s how we handle it:

Damaged or Defective Items

If your item arrives damaged, defective, or significantly different from what was ordered, contact us within 7 days of delivery with your order number and photos of the issue. We’ll offer a full refund or replacement — no need to return the item.

Change of Mind

Due to the nature of our made-to-order and imported items, we do not accept returns for change of mind once an order has shipped. Please review sizing, color, and quantity options carefully before purchasing.

Order Cancellations

Orders may be canceled for a full refund within 24 hours of purchase, before the order has been processed for shipping. After this window, orders cannot be canceled as they are already in fulfillment.

Non-Delivery

If your order does not arrive within the estimated delivery window (see our Shipping Policy), please contact us and we will investigate, offering a refund or reshipment if the package is confirmed lost.

How to Request a Refund

Email us at hello@willowandpinehome.com with your order number and details. We aim to respond within 1–2 business days.